Refunds and Returns Policy

Thank you for shopping at Kyeni Ensemble! Here at Kyeni Ensemble customer satisfaction is our priority. If for some reason you are not satisfied with your purchase, you can return the book and get your money back. We strive to facilitate a seamless shopping experience for our customers while also respecting the individual policies of our diverse network of sellers. We do not have a universal return and refund policy since books listed on our platform come from different sellers. As such, please note the following guidelines regarding returns and refunds, which may vary based on the policies set forth by each individual seller. Return Eligibility and Seller Policies * Each seller on our platform may have their own unique return and refund policies. * Before making a purchase, we encourage you to review the seller's specific return and refund policy, which can usually be found on their product page or by reviewing the sellers store page. * It is important to familiarize yourself with the seller's policy regarding return eligibility, timeframes, conditions, and any associated fees.

Initiating a Return * If you wish to initiate a return, please refer to the seller's return policy for instructions on how to proceed. * Contact the seller to initiate a return and obtain detailed return instructions. You can contact the seller through the seller contact page on our platform.

Shipping Returns Depending on the sellers return policy, the seller can pay the return shipping cost or require the buyer to pay the cost. * The seller will arrange with the buyer to return the book back. Both the seller and buyer may use their preferred courier to facilitate shipping the book back. * It is advisable to include a tracking number on the return shipping label to track the package and facilitate a better return process. Refund Process * Refunds will be processed according to the seller's refund policy. * Once the seller receives the returned item and verifies its condition, they will initiate the refund process. * The seller should notify the buy once the seller receives the book back. * Refunds are processed within 30 days upon being notified by the seller that the book has been returned, investigated and it meets their return policy. * It is advisable to keep the book in the same condition you received it and not use it while in your possession.

Return and Refund Disputes Each seller operates independently and is responsible for adhering to their stated policies and providing satisfactory customer service. If you encounter any issues with your return or refund process, please reach out to the seller first. In the event of disputes or unresolved issues, please contact us and we shall provide support and facilitate communication between you and the seller.

Please check with your payment method service provider and contact the seller if you have not received your refund after 30 days. If you have done all this and still you have not received your refund yet, please contact us at Contact us or email us at support@kyeniensemble.com. We will follow up with the seller and assist you. If you have any questions about refunds and returns, please contact us at: Email support@kyeniensemble.com Or by visiting this page on our website: https://kyeniensemble.com/contact